Primary account (on cloud) not available on chrome


I have a 1Password subscription and use the app on my Mac. I installed the chrome extension (both 1Password X and the one with the app), however, I am unable to see my primary account on any of them. I can only see the personal account, on which I have very limited data. How can I access my primary account on 1Password extension for Chrome (P.S. It was working fine before I updated my desktop app). Thanks in advance.

1Password Version: 7
Extension Version: Not Provided
OS Version: OSX 10.14.6
Sync Type: iCloud


  • So, I deleted the 1Password X and installed 1Password (desktop app required). Whenever I click on the 1Password icon on my browser, I get see the following.

    I am unable to see any of my stored passwords.

  • Hey @rgvm! It looks like you have an open conversation over email, so let's continue the conversation there so we are able to delve into more specifics about your situation and setup. :smile:

  • jsivertsjsiverts Junior Member

    I am having this same problem. Was there a solution to this?

  • ag_tommyag_tommy

    Team Member


    I replied in your topic, please see my response, and get back to me with any details there.


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