Windows Hello broken

kop48kop48 Junior Member

As you can see, the Windows Hello options are always disabled, even though they work fine on the lock screen. Is this a known issue? I'm on the Windows Insider Fast 18995 build.


1Password Version: 7.3.12
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kop48,

    Can you tell me if it is running Insider on the actual hardware you're using (what is the hardware spec) or a virtual machine?

  • kop48kop48 Junior Member

    @MikeT - it's running on actual hardware.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kop48,

    What kind of bio-metric system is it; fingerprint, facial, or what?

    We aren't able to reproduce this with the latest Release Preview Insiders build on our Surfaces, so it suggests something is off with the latest Fast Ring.

  • kop48kop48 Junior Member

    @MikeT Face using Logitech Brio

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kop48,

    That's an external device tho. Do you have an internal biometric system you can test 1Password with?

  • kop48kop48 Junior Member

    I can try on my Surface Laptop, tho this should be irrelevant from the app's perspective - if Hello is available at the system level, then the app can use it without knowing what kind of gesture is being used to unlock the container.

  • kop48kop48 Junior Member

    @MikeT - just tried this on my Surface Laptop with internal Face IR camera and it's running into the same issue.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kop48,

    if Hello is available at the system level, then the app can use it without knowing what kind of gesture is being used to unlock the container.

    Exactly, it's a simple Windows call we're making, there is nothing else we can customize or control. We haven't changed anything with Hello in a few years, so the issue is with Windows itself.

    But the problem is, we cannot reproduce this on our own machines and we only got a few reports of this not working, all on Insider builds. As we can't reproduce this yet, we cannot forward this information to Microsoft as we have nothing actionable to share.

    The best thing you can do for now is file a bug report with Microsoft via their Feedback Hub on the affected machines.

    just tried this on my Surface Laptop with internal Face IR camera and it's running into the same issue.

    The laptop is with Insider Fast Ring builds?

  • kop48kop48 Junior Member

    @MikeT I work for Microsoft, so will dig into this with the Hello team :)

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