Continually crashes after one or two uses...

iOS 13.1.2 1Password 7.4.2

At several banks after Clicking on Passwords and then 1Password the program crashes.

Delete, download and reinstall - it will then work once but not a second time. Don't this repeatedly.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @kman527

    Do you have Touch ID / Face ID enabled for unlocking 1Password? If so does turning that off (and instead unlocking with your Master Password) cause this to work as expected?

    Ben

  • I did have face ID enabled. That worked just fine for the last year. When I disable it still doesn’t work. I don’t get the screen that has me type in the Master Password.

  • BenBen AWS Team

    Team Member

    Thanks, @kman527. If that didn't help then you can turn Face ID back on for 1Password.
    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/108050/continually-crashes-after-one-or-two-uses#latest
    • Your forum username: kman527

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • kman527kman527
    edited October 14

    When I "Send Diagnostics" via the app it uses [email address removed; this is a public forum]. I cannot send it from this email address. There is also no confirmation that it was sent.

  • BenBen AWS Team

    Team Member

    @kman527

    1Password uses the built-in Mail app to send diagnostic reports. Whatever you have configured for Mail is what will be used. You can adjust your settings in the Settings app under Passwords & Accounts > Accounts.

    If you send the message to the [email protected] email address you'll get an auto-response back with a support ID. If you don't change the address the diagnostics are sent to, and send it to the default address, that may delay getting the support ID back. It should still come through eventually, but may have to wait until our team manually triages your message.

    Ben

  • BenBen AWS Team

    Team Member

    @kman527

    It looks like we did receive a diagnostic report from the email address you originally mentioned in this post. Do you want us to reply to that address, or would you rather we reply to the email address you have registered here on this forum?

    Ben

    ref: LUA-39292-777

  • kman527kman527
    edited October 14

    Please use the email on this forum. [email address removed; this is a public forum]

  • BenBen AWS Team

    Team Member

    Thanks @kman527. We'll review the report and be in touch.

    Ben

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