1Password Login Logo on Mac High Sierra not showing correctly

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mechdig
mechdig
Community Member

Hi! I justed installed 1Password7 in High Sierra 10.13.6, but the login screen is not showing the 1Password logo correctly:

This also is happening in the the 1Password Mini.


1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: OS X 10.13.6
Sync Type: Not Provided
Referrer: forum-search:Login Logo

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  • Ben
    Ben
    edited October 2019
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    Hi @mechdig

    Do you have any of the settings enabled in macOS's System Preferences under Accessibility > Display?

    Please let me know.

    Ben

    ref: UXG-18315-548

  • mechdig
    mechdig
    Community Member
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    Hi Ben, thanks for your prompt reply.
    I have checked the settings and none are enabled. Everything looks as your screenshot. Here is mine:

  • Ben
    Options

    That is very different, @mechdig. If it is just a visual glitch I'm not sure it is of any real concern, but I can see how it would perhaps be annoying. If you'd like to dig in and troubleshoot further I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/108077/1password-login-logo-on-mac-high-sierra-not-showing-correctly#latest
    • Your forum username: mechdig

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

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