my surface pro3 says 1password is installed but i can't find it

i'm trying to load 1password on my surface pro3. it says it's installed but there is no icon to click on to open. i use it on my phone currently.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:my surface pro3 says 1password is installed but i can't find it


  • bundtkatebundtkate

    Team Member

    If you're using the desktop app, @BrettBostwick, you can open it using the Ctrl + Shift + \ keyboard shortcut. That should bring 1Password right to the front. If it doesn't, check your Start menu – there should be a shortcut there. If you're not seeing it in Start either, chances are you haven't installed the desktop app and may have installed the 1Password browser extension instead. Check your browser for a 1Password icon in your toolbar. If you see one, great – you'll need that so keep it around. But, you'll need the desktop app as well. Instructions to set it up can be found here:

    And, of course, I'm right here if you still have questions. :chuffed:

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