Moving 1Password 7.4.2 to a new iPhone 11 Pro from Existing iPhone X

I am having trouble getting 1Password over to my new iPhone. Both iPhones are running iOS 13.1.3. I use Wi-Fi sync between my iPhone and my Macbook Pro (which is running Catalina 10.15). I copied everything over to my new phone using Apple procedures for phone to phone copy. All my other apps are working. When I try to enter my 1Password on the new phone using my master password I get "Decrypting" then "Please try again." I have done it multiple times and I know the Master Password is correct. Can you help please?


1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: iOS 13.1.3 and Mac OS 10.15
Sync Type: Wi-Fi
Referrer: forum-search:Moving 1Password 7.4.2 to a new iPhone. I use Wi-Fi sync between my iPhone and Mac.

Comments

  • BenBen AWS Team

    Team Member

    Hi @peter_hill

    Please try uninstalling 1Password from the new iPhone and then reinstalling it:

    1Password for iOS on the App Store

    Once reinstalled, scroll down on the welcome screen and select the option to sync with the WLAN server. I hope that helps. Please let me know how it turns out.

    Ben

  • That worked like a charm - thanks so much Ben. Cheers, Peter

  • BenBen AWS Team

    Team Member

    You're very welcome @peter_hill. If there is anything else we can do, please don't hesitate to contact us.

    Ben

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file