Urgent!! An error: LegacyServerError: Operation is not permitted.

edited October 2019 in Families

Tried sent 2 mail, didn'r received anything!!

There was an unexpected problem submitting your billing details. LegacyServerError: Operation is not permitted.
What's happening for my family account. Can't changed my billing from monthly to yearly, now can't re-unsubscribe! Sooo dispointed! My account have $596.71, can't use :((( My family account: [email protected]

ref: JNP-41989-865

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @TaoMa!

    We will be happy to help you with this. I confirm that we have received your emails. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: JNP-41989-865

  • Hi, @ag_ana Thanks!! Waiting for your email :'( Hope this issue can be sloved as soon as possbile.

  • ag_anaag_ana

    Team Member

    We will do our best to get back to you as soon as possible! :+1:

  • Hi, @ag_ana Still waiting for 1P feedback via Email. Would you please remind him/her, thanks.
    I have to pay my Family Plan recently, please harry up. ( next month will expire)
    My friends, my families, wife families and I need to use my 1Password Family Plan :'(

  • ag_anaag_ana

    Team Member
    edited October 2019


    We have been receiving a bit more emails than usual in the last few days so we are currently catching up (consider also that today is a Sunday).

    I promise however that we will get back to you via email as soon as possible.

This discussion has been closed.