Citi Card Autofill not filling password
in Android
Citi Card autofill not filling password field; does fill username.
Copied password from 1P and pasted... that worked.
1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: Android 9
Sync Type: Not Provided
Comments
Team Member
Hey @allawrence! Can you please let me know if this is the Citi Mobile app or website you're having trouble with? If it's the website, can you also let me know what browser you're using so I can test it out on my end? Thanks!
Citi Mobile app,,,,
Team Member
Thanks for the info, @allawrence. Filling is working for me in this app using Autofill. Can you please launch 1Password, tap Settings > Autofill, and make sure both Autofill and Accessibility are enabled?
Yes, both were enabled.
FWIW, I upgraded 1P this morning to the new version posted today.
Still not working
Team Member
Hi @allawrence, there are a few Citi Mobile apps in Google Play, could you confirm whether this is the one that you are having trouble with: https://play.google.com/store/apps/details?id=com.citi.citimobile?
yes
Team Member
Thanks, @allawrence, I think now would be a good time to get a diagnostics report and take a closer look. To do this, follow the instructions linked below:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
https://discussions.agilebits.com/discussion/comment/531186@allawrenceThat way I can "connect the dots" when I see your diagnostics in our inbox.
Let me know when you've emailed in and I'll keep an eye out for you.
Cheers!
Diagnostics have been sent!!
Team Member
Thanks, @allawrence I've found it and I'll continue the conversation via email