Sync problems and general confusion

I'm not even sure where to post this but I've spent way too much time trying to figure things out. I had 1Password for many years, and everything worked great including syncing across devices using dropbox. I finally decided to upgrade to 7 bec of the Safari extension problem. So I upgraded and purchased a license.

Things seem to be working okay except I just realized it's not syncing to my devices (I added a new password on my Mac last night but couldn't access it on my iPhone). I've tried going through your support pages but get more confused than ever.

I can't even understand the difference between a license and membership or an account? Is that relevant to this problem?


1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: Mac OS 10.14.6
Sync Type: dropbox

Comments

  • ag_anaag_ana

    Team Member

    Hi @jaysher!

    A Membership is paid with a subscription. If you have a Membership, you have a 1Password account with a lot of features that the standalone options doesn't have. Automatic sync is one of them, so you don't have to rely on Dropbox to do it.

    If your Dropbox sync is not working anymore, I recommend going through the troubleshooting steps for Dropbox here.

  • I went through the troubleshooting guide and even deleted and reinstalled dropbox on my iPhone - still doesn't work. I realize you say you're unable to troubleshoot beyond the scope of the article but let me at least run this by you:

    Everything worked fine for four years on the old system, then when I upgraded to 1Password 7 it stopped syncing. So what's different? When I go to my Mac's Finder > Dropbox > 1 Password, there are two files: "1Password.agilekeychain" which was created June 7, 2015 (when I started with 1Password) and "1Password.opvault" which was created October 11, 2019 (when I upgraded to 1password 7).

    Can this be related to the problem? My devices are still syncing to the older thing?

    I'm still unclear why I want a membership, if I can just get the syncing back working like it has. Am I to understand it's $2.99/mo for individuals? Would that be on top of the license I bought or was that unnecessary if I go to a membership?

  • Also when I go to 1Password Preferences > Sync, it shows it is set to sync with "Dropbox > 1Password > 1Password.opvault"

    When I go to the 1Password app on my iPhone > Settings > Sync and press "sync now" it says it's syncing but I know it's not working because I had added a new password on my Mac, and it's not showing up on the app on my iPhone.

  • ag_anaag_ana

    Team Member

    @jaysher:

    Can this be related to the problem? My devices are still syncing to the older thing?

    Yes, I think that's why you are seeing this. 1Password 7 does not support the old .agilekeychain format anymore. It now uses the newer and more secure .opvault format. If your other devices still point to the old.agilekeychain file, they won't sync anymore since 1Password 7 is using a different file.

    If you want everything to be in sync again, you should update your other 1Password apps too, and make sure they use the same .opvault file that 1Password 7 uses.

    I'm still unclear why I want a membership, if I can just get the syncing back working like it has. Am I to understand it's $2.99/mo for individuals? Would that be on top of the license I bought or was that unnecessary if I go to a membership?

    You certainly don't need both, so if you decide to go with a Membership and you have just recently purchased a license, we can help you transfer that amount towards your subscription so you don't need to pay twice ;)

  • Ah - that fixed it! I had suspected this was related to the problem but hadn't been able to figure out which file the devices were "pointing to" and how to change it. After your response I deleted the old agilekeychain file (I had been afraid to before), then my devices gave me the error message "the agilekeychain file cannot be found. Syncing has been disabled." THEN I was given the opportunity to establish the opvault file for syncing, and it is working.

    Thanks for your patience and assistance. BTW I just got an iPhone 11 and I love the facial recognition for opening 1Password. And I thought the thumbprint was easy . . .

  • ag_anaag_ana

    Team Member

    You are welcome @jaysher! I am happy that I could help :) And thank you for the kind words too.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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