I cannot update my 1password on my windows machine - it won't sync with my ipad and Iphone
I am stuck on 1password 6 on my windows machine and it doesn't sync with my ipad and iphone so all my passwords are not pulling through
1Password Version: 6
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided
Referrer: forum-search:I cannot update my 1password on my windows machine - it won't sync with my ipad and Iphone
Comments
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Hi @vivmcd,
Sorry for the troubles!
It sounds like you are running an old version of 1Password 6 for Windows that won't be able to sync with your 1Password account. Do you have all of your data in 1Password 6 or in 1Password on your iPad and iPhone? Please let us know.
In addition to that, please create a Diagnostics Report from 1Password 6 on your Windows PC, so we could take a closer look at your current setup there. Here is how (it should be in Select Help > Generate Diagnostics Report):
Sending Diagnostics Reports (Windows)
Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com and we will take a look. Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.
Cheers,
Greg0