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my acct is frozen. I still have a valid acct. can you unfreeze

hillarpa
hillarpa
Community Member

I somehow had 2 subscriptions--one expiring on oct 3, 2019, and 1 on nov 19. I was told to just let one lapse, which I did, but now I'm frozen out of the acct, and it should still be valid til nov 19, and also set to auto renew. Help please.


1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.14.4
Sync Type: box, iCloud
Referrer: forum-search:I somehow had 2 accounts, one expiring oct 3, the other nov 19. Now my acct is frozen

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @hillarpa: It sounds like you just signed up for multiple accounts, used one, and subscribed to the other instead. Please email us at support@1password.com from your accounts' registered email address. We're not able to discuss account details here on a public forum. Thanks!

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