Freezes Xfinity router settings page

When you visit and enter the wrong password, after you exit the alert, the page is frozen with 1PX still popping up on the input but its frozen.

1Password Version: Not Provided
Extension Version: Latest beta Firefox
OS Version: Not Provided
Sync Type: Not Provided


  • kaitlynkaitlyn

    Team Member

    Hey @jadchaar! I'm sorry to hear about the trouble. I don't have an Xfinity router myself, but I've reached out to the rest of the team to see if they happen to have one. In the meantime, are you finding that the page acts normally without 1Password X enabled?

    I'd also like to clarify the steps to reproduce just to make sure I'm on the same page. Does this sound right?

    1. Visit
    2. Enter the wrong password (using 1Password X?).
    3. Exit the alert.
    4. Page freezes.
  • Yes! That sounds right.

  • kaitlynkaitlyn

    Team Member

    Thanks! I've got someone on the team willing to test this out over the weekend. In the meantime, are you able to share a screencast without revealing any of your personal information? If it's too risky, I'd rather you not but you mentioned filling an incorrect password so I wasn't sure if you could use fake credentials just for the video. I figured it was worth asking. :)

  • @kaitlyn this does not seem to be occurring anymore with 1.17.4 :).

  • brentybrenty

    Team Member

    Thanks for the update, Jad! Let us know if you encounter anything else odd. :)

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