Unable to establish connection with a 1Password desktop app

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  • Fantastic, thank you @kaitlyn! I have one other quick question I'm not sure is worth its own thread: is there going to be a merging of the 1Password 7 and X "brands" at some point? I admit I was thrown off by the naming at first. I assumed the issue I reported above was due to me having the 1Password 7 app but X extension, and spent some time looking for a 1Password X app and wondering how in the holy hell I missed three major version bumps (assuming X = 10).

  • kaitlynkaitlyn

    Team Member

    @hxgrp – I think that's a really good question! As far as I know, there isn't any plan to merge 1Password 7 and X. 1Password X was really named that way because it's an eXtension, but Apple really changed the game when they released the iPhone X (10). I realize X is a roman number number as well, but I don't think it's what we were going for when naming 1Password X. Either way, 1Password 7 and 1Password X are different beasts, and I don't see them merging. I do see where you're coming from in regards to the naming though. Thanks for sharing things from your perspective!

  • When will this be available in the stable version? I was on the Beta but had to give it up on my work computer due to constantly requiring admin creds to update (which my IT dept has to provide). This feature has been in beta for months now?

  • kaitlynkaitlyn

    Team Member

    @RowlandVale – I wish I had more info for you, but I honestly don't have anything new to share. Desktop App Integration is an extremely robust feature that we want to ensure works very well before we release it to the stable versions of 1Password X and 1Password for Mac. We'll likely make an announcement once it does become available in the stable versions, so stay tuned. :)

  • Hi All, seems like I too have the same problem and restarting Device Keys or anything else seems to be helping... My setup:

    1Password 7 Version 7.5.1.BETA-0 (70501000) 1Password Beta
    1Password X 1.20.0.beta (build #20108)
    Chrome Canary Version 84.0.4143.7 (Official Build) canary (64-bit)

    And the logs:

    13:33:41.989 background.js:2 Initializing 1Password X...
    13:33:42.715 background.js:2 Initializing Desktop App Integration. Attempting to connect to native app. 💌
    13:33:42.716 background.js:2 🖥 Looking for native app 2bua8c4s2c.com.agilebits.1password
    13:33:42.857 background.js:2 Preparing hello payload for device uplcu54bdnkcawjm7yt75bkhce:
    13:33:42.857 background.js:2 (accountUUID, userUUID, server) => (, , 1password.eu)
    13:33:42.859 background.js:2 Signing payload for account with kid q2ckmivelnu3jpl4oegzo2f5pi
    13:33:42.865 background.js:2 Finished initializing beta 1Password X 1.20.0 in chrome (20108)
    13:33:42.866 background.js:2 Native app port disconnected. Error: Specified native messaging host not found.
    13:33:42.868 background.js:2 🌈 Sending message to native app
    13:33:42.869 background.js:2 💥 Failed to send because our port was disconnected.
    13:33:42.880 background.js:2 crypto tests: 182.60595703125ms
    13:33:45.372 background.js:2 🖥 Looking for native app 2bua8c4s2c.com.agilebits.1password
    13:33:45.478 background.js:2 Preparing hello payload for device uplcu54bdnkcawjm7yt75bkhce:
    13:33:45.478 background.js:2 (accountUUID, userUUID, server) => (, , 1password.eu)
    13:33:45.478 background.js:2 Native app port disconnected. Error: Specified native messaging host not found.
    13:33:45.479 background.js:2 Signing payload for account with kid q2ckmivelnu3jpl4oegzo2f5pi
    13:33:45.479 background.js:2 🌈 Sending message to native app
    13:33:45.480 background.js:2 💥 Failed to send because our port was disconnected.
    13:33:48.879 background.js:2 [model/old_user#deriveMasterKey] Error: Missing Master Password
    at t.n.getCredentials (background.js:2)
    at background.js:2
    (anonymous) @ background.js:2
    13:33:49.263 background.js:2 [action/auth#signInWithMpAndSk] Error: Missing password or srpX
    at e. (background.js:2)
    at background.js:2
    at Object.next (background.js:2)
    at background.js:2
    at new Promise ()
    at xb (background.js:2)
    at background.js:2
    (anonymous) @ background.js:2
    13:33:49.263 background.js:2 [action/auth#signIn] Error: Missing password or srpX
    at e. (background.js:2)
    at background.js:2
    at Object.next (background.js:2)
    at background.js:2
    at new Promise ()
    at xb (background.js:2)
    at background.js:2
    (anonymous) @ background.js:2
    13:33:50.480 background.js:2 🖥 Looking for native app 2bua8c4s2c.com.agilebits.1password
    13:33:50.585 background.js:2 Preparing hello payload for device uplcu54bdnkcawjm7yt75bkhce:
    13:33:50.585 background.js:2 (accountUUID, userUUID, server) => (, , 1password.eu)
    13:33:50.586 background.js:2 Signing payload for account with kid q2ckmivelnu3jpl4oegzo2f5pi
    13:33:50.586 background.js:2 Native app port disconnected. Error: Specified native messaging host not found.
    13:33:50.587 background.js:2 🌈 Sending message to native app
    13:33:50.587 background.js:2 💥 Failed to send because our port was disconnected.
    13:33:57.196 background.js:2 PBES2g-HS256(100000): 40.416015625ms
    13:33:57.259 background.js:2 [LM] Started (minutes=2, lock on sleep=true).
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:34:12.506 Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
    13:33:57.285 _generated_background_page.html:1 Unchecked runtime.lastError: The message port closed before a response was received.
    13:33:58.528 background.js:2 PBES2g-HS256(100000): 46.93798828125ms
    13:33:59.043 background.js:2 Signed in successfully to and loaded account details. Elapse time 1782ms.
    13:33:59.334 background.js:2 Ensuring device keys are available for 1 accounts now that we are unlocked.
    13:34:00.595 background.js:2 🖥 Looking for native app 2bua8c4s2c.com.agilebits.1password
    13:34:00.697 background.js:2 Preparing hello payload for device uplcu54bdnkcawjm7yt75bkhce:
    13:34:00.697 background.js:2 (accountUUID, userUUID, server) => (, , 1password.eu)
    13:34:00.698 background.js:2 Signing payload for account with kid q2ckmivelnu3jpl4oegzo2f5pi
    13:34:00.712 background.js:2 Native app port disconnected. Error: Specified native messaging host not found.
    13:34:00.716 background.js:2 🌈 Sending message to native app
    13:34:00.716 background.js:2 💥 Failed to send because our port was disconnected.

    Is it a known problem for these realeses? All of them are up to date.

  • kaitlynkaitlyn

    Team Member

    @bednar – There are a couple extra steps you'll need to take to get Desktop App Integration working in Canary. Please give these steps a try. Let me know how it goes!

  • Woah, @kaitlyn, this actually works! Didn't realize there are different steps for Canary as everything else just worked. Thanks a lot :)

  • ag_tommyag_tommy

    Team Member

    On behalf of kaitlyn, you're welcome.

  • I'm getting a similar error and this message in my 1 Password X Beta:

    I'm using Brave and 1Password 7 with beta builds on macOS 10.15.4.

  • ag_anaag_ana

    Team Member

    @stevenmchoi:

    What version of 1Password X beta and of 1Password for Mac beta are you currently running?

    Also, do you see this account added in the 1Password for Mac app under Preferences > Accounts tab?

  • 1Password X Beta: 1.20.0

    1Password for Mac: Version 7.5.1.BETA-0 (70501000)

    Yes, my account has been added in the Accounts tab of the Preferences.

  • ag_anaag_ana

    Team Member

    @stevenmchoi:

    Thank you for the confirmation! I would like to ask you to get some logs from 1Password X and email them to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Same here;

    Unable to establish connection with 1Password desktop app.

    • 1Password 7 Version 7.6.BETA-0 (70600000)
    • 1Password X 1.20.0.beta (build #20108)
    • Google Chrome Version 83.0.4103.61 (Official Build) (64-bit)
  • ag_tommyag_tommy

    Team Member

    @jorijnsmit

    Try completely quitting the browser and then quit 1Password completely by right-clicking on the helper icon, and selecting 'Quit 1Password Completely'. Finally, start 1Password and then the browser.

  • Hmm so it appears to be connected (no error message) but when try to unlock with Touch ID it doesn't do anything and going into the menu again it does display the error message.

    Is there any accessibility or other permission I am missing?

  • kaitlynkaitlyn

    Team Member

    I'm curious what your 1Password X log has to say, @jorijnsmit. Would you mind grabbing a copy of that for me? You can find our guide here. Please either paste the log here or email it to [email protected] with a link to this thread as well as your forum username. We'll take a look and go from there!

  • I'm having the same issue of no connection to 1Password Mac desktop app. Running all the latest 1Password betas, on MacOS Catalina 10.15.5.

    Microsoft Edge 83.0.478.37
    1Password 7 Version 7.6.BETA-0 (70600000)
    1PasswordX beta 1.20.1

    Ideas?

  • ag_anaag_ana

    Team Member
    edited May 29

    @TravelSD:

    I have found the logs you sent us via email, thank you! We will take a look and continue the conversation via email :+1:

    ref: JMS-54161-655

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