EXTENSIONS FOR SAFARI, GOOGLE CHROME AND FIREFOX DOESN'T WORK

1Password button extension in does not work in safari, chrome or firefox on my 3 different macs (macbook, macbook pro and mac mini).

ISSUE 1 :
1 password extension does not work in chrome, firefox or safari latest versions (not betas) :
Clicking on the extension button does not load the 1 password pop up menu.

ISSUE 2 :
Clicking on the extension button load the 1Password pop up menu,
BUT in an autofill page, the pop up appears but does not propose the good ID :
I have to scroll in the pop up menu to find the right login...

ACTUAL TRICKS :
Complete quit on 1Password and Normal quit on browsers help, sometimes works, sometimes not.
Restart computer sometimes works, sometimes not.
Reinstall 1Password (from the App Store) and browsers extensions does not help in any case...

Of course this is annoying because it's hurt every time my way of working...

NEED HELP OR UPDATE TO FIX THIS ISSUE PLEASE.

Mac mini 2018 Catalina 10.15.1
1password 7.4.1 App store
Safari 13.0.3
Firefox 70.0.1
Google chrome 78.0.3904.9


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • edited November 16

    Same issue here on last version of Catalina, see on 3 different macs (macbook, macbook pro and mac mini). 1 password extension does not work in chrome, firefox or safari latest versions (not betas). Sometimes complete quit on 1Password and Normal quit on browsers help, sometimes not. Reinstalling 1Password (App Store) and extensions does not help in any case...

  • edited November 16

    Of course this is annoying because it's hurt every time our way of working... Need help or update to fix this issue please.
    Mac mini 2018 Catalina 10.15.1
    1password 7.4.1 App store
    Safari 13.0.3
    Firefox 70.0.1
    Google chrome 78.0.3904.9

  • ag_anaag_ana

    Team Member

    Hi @Jullien124578! Welcome to the forum!

    I have merged all your comments in one discussion so we can keep everything tidy in one place. Please do not post the same thing in multiple places, or it just slows down our support response times. Thank you for your understanding.

    I would like to start from issue two: when the popup window appears, can you please make sure that the dropdown menu is set to Suggestions? It should look like this:

    If you have to scroll down the list to find the correct login, I suspect your dropdown menu is set to "All Items" instead.

  • edited November 17

    Ok I note it.
    Thank's for your help, i just find how to set up it permanently! :)
    ISSUE 2 - SOLVED

  • ag_anaag_ana

    Team Member

    Thank you for the update @Jullien124578! I am glad to hear this :)

    When it comes to the first issue, I haven't been able to reproduce this here, so I would like you to send us a diagnostics report from your Mac as soon as this happens again. You can send the report to [email protected]

    Just make sure that you generate the report while the issue is appearing and we will be happy to take a closer look for you.

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