password won't work

Ryan50jo

I changed my Master Password. It will log me into 1Password.com, but neither old or new password will work on Mac desktop app, and only old password works on Windows 10 PC. I have subscription to !password for database sync, but because I had old database on my Mac, I renamed them. Still get invalid password message. I did a reset on the Mac, and trying to log in with either new or old password, still get invalid password message.

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1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: 10.15.1
Sync Type: 1Password.com

ag_ana

Hi @Ryan50jo!

I have subscription to !password for database sync, but because I had old database on my Mac, I renamed them.

Can you please clarify what it is that you renamed?

I did a reset on the Mac

What steps did you follow to perform the reset on your Mac?

Ryan50jo

Renamed 1Password.agilekeychain file from 2015.

I reset by Opening 1Password7->Help->Troubleshooting->Reset all 1Password Data. Then I tried to sign in as if it was a new install with my account. Master Passwords didn't work.

ag_ana

@Ryan50jo:

What is the exact error message that you are seeing when you try to login to your 1Password account in the 1Password for Mac app after the reset?

Ryan50jo

Hooray! Got it working after another reset. Thanks for the support.

ag_ana

You are welcome! I am glad to hear everything is working again :)

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)