"(deleted item)" when trying to create a Document

Comments

  • Ditto to the original poster's problem. In 1Password for iOS 7.4.2, on an iPhone SD, trying to add a new file to an existing login item then choosing 'Photo from Camera Roll' appears to work, but the new item appears with title "(deleted item)". If I tap Save, then tap the new entry under Related Items, it can be highlighted but will not open.

    Want diagnostics or any other details?

  • BenBen AWS Team

    Team Member

    Hi @chinfuzzy

    I'm sorry to hear about the trouble you're having creating Documents as related items. That doesn't sound like the original poster's problem, though... They were specifically asking for a feature whereby a file that is in 1Password as a Document could be replaced by a different file. Could you please walk us through all of the steps you're taking and under what conditions you're seeing this result?

    Ben

  • Hi @Ben

    I'm using 1Password for IOS 7.4.2 on an iPhone SE (i.e. small screen) with IOS 12.4.1, with some vaults on 1Password.com and some local vaults in Dropbox.

    1. I locate a login item, then tap Edit, then scroll down to Related Items and tap Add New File.

    2. I get a dialog asking "What type of Document do you wish to create?" and tap on Photo from Camera Roll.

    3. I get a screenful of Photos, tap on All Photos, then tap on a photo's thumbnail.

    4. I'm returned to the login item in editing mode, but now Related Items contains a new item named (for example)
      (deleted item)
      IMG_2342.PNG

    What else can I tell you?

    Many thanks!

  • BenBen AWS Team

    Team Member

    Thanks @chinfuzzy. It appears there is a bug that I believe you may be affected by. Could you please check in 1Password > Settings > Vaults > All Vaults > Vault for Saving and see if that is set to the vault that the item you're editing in step 1 lives in? If it does not match, then you're running up against the aforementioned bug. I believe you should be able to work around that by switching to the vault the item you're editing is in first before following the rest of your steps. You can switch vaults using the vault switcher at the top left of the app.

    Ben

    ref: dev/apple/issues#4283

  • Hi @Ben, Yes, that's it! The Vault for Saving did not match. And with the workaround, the new Document is created and is usable -- no "(deleted item)". Many thanks! Is this bug on track to be fixed?

  • brentybrenty

    Team Member

    Thanks for the update! Glad Ben was able to help. The development team is aware of the issue.

  • I have just come across this bug today (latest version of everything). The workaround does work though!

  • ag_anaag_ana

    Team Member

    Thank you for letting us know! :+1:

  • Same here. Ran into this problem just now and had to use the work around.

  • BenBen AWS Team

    Team Member

    Thanks @b3i2g1. :)

    Ben

  • Time to prod the development team on this one. I just ran into it.

  • ag_anaag_ana

    Team Member

    Thank you for the feedback @Liptrot :+1:

  • I was just trying to store my updated insurance information - same bug. Seems time to either kill the attached files feature or make it work as seamlessly as the rest of your product.

  • ag_anaag_ana

    Team Member
    edited May 24

    @mdw123:

    Thank you for your feedback! I have added your experience to the internal issue we are using to track this bug :+1:

    ref: dev/apple/issues#4283

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