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Endless Loop to get Secret Key

RHurtad076
RHurtad076
Community Member

I have had 1password for a long time and just got the subscription. I got the subscription through my old iPhone. I was locked out of my new one, but was able to get in on my old phone. I got the subscription, but did not got an emergency kit. I'm trying to log in on my computer but it asks for my Secret Key. When I try to get the key, it tells me to log in to my account in order to see it. I CAN'T LOG IN. I need my Secret Key to log in, but I can't log in because I can't get my Secret Key. This is beyond stupid!! Can anyone help me to find my key so I can log in???


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @RHurtad076! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us the same questions via email. So we don't duplicate the answers by replying in multiple places, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: HZD-59649-976

This discussion has been closed.