1password's Chrome and Firefox plugins are not available

1password's Chrome and Firefox add-ons are unavailable, and the detection page displays "Couldn’t connect to 1Password
Either the helper is not running, or something is preventing it from communicating with the 1Password browser extension. Follow the simple steps on our support site or contact us.”


1Password Version: 7.3.712
Extension Version: 4.7.5.90
OS Version: Windows 10 1803
Sync Type: 1password.com
Referrer: forum-search:1password's Chrome and Firefox plugins are not available

Comments

  • That message tells you about as much as we can without taking a closer look, @ad706354584. Did you recently upgrade from 1Password 4 by chance? What about anti-virus software – anything beyond Windows Defender on your PC? There are the two most common cases where you'll see this issue so if either applies, there are a few things we can try here before diving into some diagnostics over e-mail. :+1:

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