I can log into 1Password7, but can't get into my web account

I don't know how to best get support here as this is a public forum, but I can log into 1Password 7's personal vault. I have my secret key, e-mail and password, but it will not let me into my account online -- and i've paid for the acccount.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


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