Beta crashes if you select "Import image" for One-time passwords

edited December 2019 in Mac Beta
  • edit an entry
  • select "One-time password"
  • click on QR code to scan
  • select "Import image"

The app was missing the access rights for screen recording.

Same thing happens WITH access rights for screen recording. Scanning the QR code on the screen does work now, but One-time password ist not created.

1Password Version: 7.4.2.BETA-0 (70402000)
Extension Version: Not Provided
OS Version: 10.15.1
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member


    Can you check your System Preferences > Security and Privacy > Privacy > ensure 1Password is allowed access under Screen Recording. However, it sounds as if you have already done this, as indicated in your edit above.

    Due to Apple's new restrictions, an app must be allowed access in this section to be able to capture information on the screen, such as a QR code. We have a support document on the subject,

    • Specifically, the portion about quitting and restarting 1Password may be of importance. If that fails, I would suggest a complete restart of the Mac. Lastly, please update to the latest beta, which is 7.4.2.BETA-1

    Please let me know if this helps,

  • Hello @ag_tommy ,
    thank you so much for your reply. Restarting my Mac actually helped, and I was now able to scan the QR code. Thanks!

  • ag_tommyag_tommy

    Team Member

    Glad to hear it!

This discussion has been closed.