1Password 6 on MacBook, settings greyed out

This discussion was created from comments split from: Change Master Password is grayed out.

Comments

  • I have just installed 1password 6 on my new matchbook pro. All fields in "security" in settings are grayed out. There is no vault in rainbow circle. any help?

  • ag_tommyag_tommy

    Team Member
    edited December 2019

    @cherche

    Usually, the greyed out preferences would indicate that the application is locked. You would need to unlock it to alter those security settings. However, your comment on no vault in the rainbow circle has me stumped. Would you be able to describe in more detail what it is you're seeing? It would help me narrow down what the issue is.

    A word about your security:
    Please, do not send in screenshots containing sensitive information. e.g., passwords or usernames etc.. Additionally, never share your Master Password or Secret Key with anyone, including us!
    edit: This was also posted in the iOS forum.

    You're asking about the Mac version using 1Password 6, so I am going to move it to the 1Password 6 forum.

  • Here are screenshots:


  • BenBen AWS Team

    Team Member

    @cherche

    Is 1Password locked?

    Ben

  • Thank you Ben. I solved the problem for myself. Installed 7 and it works as expected.

  • ag_tommyag_tommy

    Team Member

    :):+1:

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