I installed the 1PW Firefox browser extension today, but the icon is grayed-out.

Bob_0119
Bob_0119
Community Member

When I restart Firefox (ver. 71.0), I get a small pop-up message stating "1Password can't verify the identity of your web browser".
Firefox is located in my Applications folder, and is up to date.


1Password Version: 7.4.1 (for Mac)
Extension Version: 4.7.5.90
OS Version: OS X 10.14.6
Sync Type: Dropbox
Referrer: forum-search:I installed the Firefox browser extension today, but the icon is grayed-out.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Bob_0119!

    Is this happening every time you launch Firefox?

  • Bob_0119
    Bob_0119
    Community Member

    Yes, I just installed the extension yesterday. I quit and relaunched Firefox quite a few times; the extension has never worked.

  • ag_ana
    ag_ana
    1Password Alumni

    @Bob_0119:

    Can you please try going through all of the suggestions in this support article and see if they help?

  • Bob_0119
    Bob_0119
    Community Member

    Thanks, I did most of these steps yesterday, and also restarted the computer, which didn't help. I think the issue lies with installing the browser add-on. It is not available from the Firefox "Add-on Store," and Mozilla has apparently changed the functionality of side loading add-ons. Some add-ons are disabled by the browser after installation. Is there a Firefox specialist at Agilebits that can assist me with this issue?

  • ag_ana
    ag_ana
    1Password Alumni

    @Bob_0119:

    I have managed to install the Firefox extension from this page without issues. Is that where you are trying to install from?

    Should that not work for you, please create a diagnostics reports from this Mac and email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • Bob_0119
    Bob_0119
    Community Member

    Yes, I downloaded it from the recommended page and installed it following the Firefox prompts. The extension icon appeared (grayed-out) in the Firefox toolbar, but after browser restart, the icon has disappeared. I have emailed you a diagnostics report as requested [#MKC-89698-781].
    Thanks

  • Lars
    Lars
    1Password Alumni

    @Bob_0119 - thanks! We've received your diagnostics report, and I've replied by email. Let's keep the conversation going that way instead of in this public forum, since it involves details of your specific 1Password setup. Thanks! :)

This discussion has been closed.