my account is frozen and I cannot locate billing on my page when I log in

my account is frozen, I dont know why and I cannot locate billing or subscription on my page

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Referrer: forum-search:my account is frozen and I cannot locate billing on my page when I log in


  • ag_anaag_ana

    Team Member

    Hi @mbyelich! Welcome to the forum!

    You can access your Billing page after logging in to your account on in a browser. Once you are logged in, you will see the Billing entry in the menu on the right side of the page, where you can manage your subscription.

  • mbyelichmbyelich
    edited January 21

    No, I'm sorry, there is no "billing" on the right or left of my screen after I sign in.

    If I give you my email address can you tell me who the administrator is? I had one of my employees set this up and I'm afraid that she did not make me the administrator/account owner. My email address is: [removed by 1Password staff because it included personal information-- this is a public forum]

  • ag_anaag_ana

    Team Member


    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    I have also removed your email address from your latest message: since this is a public forum, that's information that you might not want to share with everyone.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

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