I had trial, now frozen. Since then have bought family subscription. Can we combine?

Had a trial for 1Password 7. Like it. So we bought a family subscription. Seems that we now have two Secret Keys, and the trial account is frozen.

Can we combine accounts or link the trial over to the family plan so it thaws, please?
Thank you!


1Password Version: Not Provided
Extension Version: Not Provided
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Referrer: forum-search:frozen

Comments

  • ag_anaag_ana

    Team Member

    Hi @nzettel! Welcome to the forum!

    Had a trial for 1Password 7. Like it. So we bought a family subscription. Seems that we now have two Secret Keys, and the trial account is frozen.

    It sounds like you created a brand new account and subscribed there, instead of converting your existing account where all your data is. Is this indeed what you did?

  • It seems that is what happened. Especially since we have two Secret Keys, but both are under the same login email.
    Can we combine or do some other administrative magic to resolve, please?

  • ag_anaag_ana

    Team Member

    @nzettel:

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

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