1Password frozen asking for renewal - but subscription active on App Store (OsX)

Well the title says it all.
My 1Password Account was frozen (read only) and itds asking me for a new subscription through their website.
However, my subscription through the Apple App Store is still active and will be renewed in 4 days.
There was a problem with my payment before since my Credit Card Expired on the App Store. I fixed it and the payment was done as far as I know.
I get this message on all my devices obviously.

Now I'm a bit confused about how to proceed.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @oettli! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • [#UCX-33281-286]

  • ag_anaag_ana

    Team Member

    Thank you @oettli! :)

    We have received your email and we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: UCX-33281-286

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