I bought a new iPhone and it isn't allowing me to download the app

neoseeker
neoseeker
Community Member

I already had the app on the iPhone as well as the MacOS app (I purchased licenses - not subscription).

I purchased a new iPhone. I had backed up my old iPhone and then restored it onto my new iPhone.

My vault syncs with iCloud (so I have the same data on my iPhone and Mac)

When I click on the app (it hasn't downloaded and only has a cloud), I receive the following message:

"Unable to Install "1Password - Password Manager and Secure Wallet"

You must purchase this app to install it."

Then - when I view it in the app store, I am unable to download it. So basically, I can't use the 1password app on my new iPhone.

Can anyone help me with this? Thanks in advance.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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