How do I get my Secret Key? Help!

Upgrading from 1Password 6. I have installed 1Password7 on my Mac.
Started a trial subscription.

1Password7 has found my vaults and I have access to all my stuff, but read only and limited functionality.

Now I need to sign in to my account - but I have no secret key. Advice is to go to settings>accounts and look there. But no account. Try to add one - need the secret key!
Else look in downloads - nothing there.
Else sign in on the web - need secret key.

Help please.

PS Emailed support 4 hours ago but had no response on that route. Really missing working 1Password!

1Password Version: 7.0
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member

    Hey, @antipole

    I was able to locate your email. Someone should be in touch soon. :)

    ref: CUM-87311-586

  • Please can someone respond to my email of 5th Feb - case [#CUM-87311-586]. I am without working 1Password and crippled by that!

  • ag_anaag_ana

    Team Member


    I see that my colleague Max has been helping you for the last few days via email. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and let Max continue helping you over there.

This discussion has been closed.