Can not turn on two factor authentification

Using Chrome extension, I go to My Profile, More Actions, Manage two factor authentification and find the box at the top telling me "two factor authentification is turned off for your account", but there is no box next to that allowing me to turn on this feature as in the instruction video. So how do I turn it on to start the procedure?

1Password Version: Latest
Extension Version: 1.17
OS Version: Windw 10
Sync Type: Not Provided


  • GregGreg

    Team Member
    edited February 6

    Hi @Lasco,

    Thank you for getting in touch!

    First of all, I moved our conversation to Memberships, I hope you don't mind. :)

    Please try to click "Set Up App" and you will see a QR code after that:

    Let me know how it works for you from there. Thank you! :+1:


  • Worked perfectly. I was trying to follow the video exactly. Thanks!

  • ag_tommyag_tommy

    Team Member
    edited February 6

    On behalf of Greg, you're welcome!

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