Upgrade to Family Account

trbeattrbeat Junior Member


I cancelled my single account within the App Store and it says my subscription is in inactive but I still can't change my account (On 1Password site) from a single account to a family account as It thinks I am still subscribed via the App Store. - How long do subscriptions initially take to drop off so I can upgrade - or is there something you can do on the back end to get me going?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @trbeat! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • trbeattrbeat Junior Member


    Here is the ticket ID: [#BCJ-42126-335]

  • ag_anaag_ana

    Team Member

    Thank you @trbeat. I confirm that I managed to locate your message in our system. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    ref: BCJ-42126-335

This discussion has been closed.