Software update froze my account and I am now paying for two accounts

Hi, I must have inadvertently set up two accounts; one personal, one family. I let the free trial lapse on the personal one, but when it was time for the update to the new version of 1Password, it froze my family account until I entered my credit card info. When I did that, I now am being billed for two accounts. How can I go back to having one paid account, and delete the old one forever, so I am not billed twice or frozen out of my account?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:updated and now paying for two subscriptions


  • ag_tommyag_tommy

    Team Member

    We only answer account-specific questions/requests via our ticket system. Please reach out to us using [email protected]. Be sure to use the email address tied to the account in question. This is for your privacy and safety.

    Include the following:

    Your user name here in the forum. leachteach
    A link to this topic.

    Also include a summary of your questions, or details on how we may assist you. That will help your ticket to get routed properly.

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