My personal vault shows up on the desktop app but not Chrome

Hello! I've been using 1Password for work and I recently added a personal membership to my account. I am seeing my personal vault appear on my desktop app but not seeing it appear when I log in to 1Password in Chrome. It's also not showing up in my 1Password Chrome extension.

Could you help me problem solve this?

Thanks,
Katie


1Password Version: 1Password 7 Version 7.4.2 (70402004) 1Password Sto
Extension Version: 1.17.0
OS Version: OS X 10.14.3 (18D109)
Sync Type: Not Provided
Referrer: forum-search:My personal vault shows up on the desktop app but not Chrome

Comments

  • BenBen AWS Team

    Team Member

    Hi @ktbird82,

    It sounds like you may not be signed into both accounts within the 1Password X browser extension. If you right click on the extension in your Chrome toolbar and open the Settings do you see both accounts listed?

    Please let me know.

    Ben

  • Hi Ben, I do see both accounts listed.

  • kaitlynkaitlyn

    Team Member

    @ktbird82 – Do either of the accounts say "Locked" next to the account name on the 1Password X settings page, or do they both appear to be unlocked? Check out the screenshot below to see exactly what I'm referring to.

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