New iPhone 11 Pro login blocked

Here are the details:

  • Migrated to family plan Sept. 2018 - access via app worked via facial recognition
  • iPhone upgrade from X to 11 Pro Feb. 2020 - access via app blocked. Tried multiple times using password listed on personal 1Password website.
  • Changed password on personal 1Password website - app access still blocked on 11 Pro
  • Note: after changing password on personal 1Password website the app access via authorized iPad worked fine
  • After multiple failure attempts, I receive my password hint, unfortunately cannot remember it. Attempting to locate it.
  • Sync type unknown. Why is this not specified on the personal 1Password website? I still have a a dropbox file though.

Questions:

  • Concerned about deleting app and downloading it again. Is this OK?
  • If so, for safety sake I would prefer to export all data via CSV in case data is blown out

Any assistance to determine next steps will be greatly appreciated.


1Password Version: 7.4.4
Extension Version: 7.4.4
OS Version: iOS 13.3.1
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @Gyrygdynyyls! Welcome to the forum!

    After multiple failure attempts, I receive my password hint, unfortunately cannot remember it. Attempting to locate it.
    Sync type unknown. Why is this not specified on the personal 1Password website? I still have a a dropbox file though.

    I think this is the problem: only standalone vaults (such as those stored on Dropbox) had password hints. So I think that the reason why this is happening is that your phone has different vaults from your other devices (specifically, it has an old Primary vault which is not present on your other devices).

    Can you confirm that this is the case?

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