Locked out

Hi, Im locked out out my app and it wasn't linked to my email... How should I proceed? I only have the document & order number when I purchased it on apple apps Jan 21, 2019

Brent


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @kcryder! Welcome to the forum!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file