2 differing bills for 1PW subscription

Hey guys, have a question re. billing. In Nov.'19 I was billed and paid $49.85 (working with 1PW 7 for families). today I received notification that my "trial" (I didn't know I was on a trial??) had expired and my bill charged will be $60 for 1 year subscription. What happened to the $49.85 I paid approximately 4 months ago????? surely I shouldn't be paying both within a few months of each other....what is happening here????

1Password Version: 1PW7 for families
Extension Version: Not Provided
OS Version: OS10.14.6
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member


    We only answer account-specific questions/requests via our ticket system. Please reach out to us using [email protected]. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. tuni12
    A link to this topic. https://discussions.agilebits.com/discussion/111190/2-differing-bills-for-1pw-subscription

    Also include a summary of your questions, or details on how we may assist you. That will help your ticket to get routed properly.

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