1 PasswordX does not populate the fields on https://bellbankmortgage.mymortgage-online.com/....

1 PasswordX does not populate the username and password fields on https://bellbankmortgage.mymortgage-online.com/?borrowerportal&siteid=4480372801 . The correct suggestions display when the fields are clicked in, but the fields are not populated when the popup displays are clicked on. The fields can be manually pasted into.


1Password Version: 1.18.0
Extension Version: Release 20100
OS Version: OS X 10.15.3
Sync Type: 1Password
Referrer: forum-search:1 PasswordX does not populate the fields on https://bellbankmortgage.mymortgage-online.com/?borrowerportal&siteid=4480372801. Clicking on the fields displays the "Suggestions" popup but nothing happens when the popup is clicked on.

Comments

  • kaitlynkaitlyn

    Team Member

    Hi there @rhsciss! Thanks for getting in touch. I just gave it a try on the website you mentioned, and my item filled as I'd expect. Out of curiosity, what browser are you using?

    I'd like to have you try creating a brand new item and see if that helps at all. Please follow these steps for me:

    1. Copy/paste your username and password into the proper fields.
    2. Before pressing the Log In button, click Save in 1Password underneath the password field.
    3. Add the word "new" to the title to distinguish the new item from your existing item.
    4. Click Save.

    Go ahead and refresh the page and attempt to fill the new item. Let me know how it goes!

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