Do I have to pay for the families plan twice?

I got this when I tried to upgrade from the induvidual plan (just started using the service) to the families plan. It seems that I have to pay for the families plan twice?
What's going on?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @alvarlagerlof! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • TTX-68452-226

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I was able to locate your message in our systems. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: TTX-68452-226

This discussion has been closed.