1Password 7 hangs on adding subscription

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Jan1
Jan1
Community Member
in Mac

Hi there!
Ive started up an older mac running high sierra and got a prompt to update 1 password, which I did.
It didn't sync all the info on my phone, even though my subscription was added automatically, and I still had a sync tab. I also did not see this mac as active on my 1password account page.
I read through some posts here and decided to try and remove my sub, then add back to see if that would force a sync. It lets me add the info just fine but is now hanging just after I pressed log in. I tried force quitting, same issue.

1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: OS X 10.13.6
Sync Type: subscription

Comments

  • Jan1
    Jan1
    Community Member
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    Soooo, it seems I had the same issue as some other people: the mac App Store version doesn't give a prompt for the 2FA code. The version from the web works just fine.

  • ag_tommy
    ag_tommy
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    @Jan1

    Thanks for letting us know you're up and going again. My apologies on the Mac App Store version, the team is looking into the issue.

This discussion has been closed.