After my macbook have went into sleep it can not authenticate.
You would then have to kill the menubar and eventual open windows - sometimes only restart 1password and sometimes restart the mac - then you can authenticate again.
I share my vault on iCloud between an iMac, iPhone, and Macbook pro. Mac's running Catelina......
Any good suggestions?
1Password Version: 7
Extension Version: 4.2
OS Version: OSX 10.15.3
Sync Type: iClouud
Referrer: forum-search:does not work after the mac sleeps
Comments
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Hi @BentLarsen,
I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/111394/after-my-macbook-have-went-into-sleep-it-can-not-authenticate#latest - Your forum username:
BentLarsen
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread:
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Hi Ben
Here you go :-) [#KKZ-58913-257]
/Bent
0 -
Thank you @BentLarsen. I see we've received the report and will be in touch soon. :)
Ben
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Hi Ben - Any news?
/Bent
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Hi @BentLarsen,
We will be happy to help you with this. Since I see that my colleague Ben has been helping you via email, I am going to close this discussion so we don't duplicate support efforts replying to you in two different places. Let's keep the conversation going via email.
Thank you!
ref: KKZ-58913-257
0
