Why I see two entries for 1Password in Screen Time on Catalina for always allowed?

Why I see two entries for 1Password in Screen Time on Catalina for always allowed?

I have uploaded the screenshot:

Thanks,
Abhijit


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommyag_tommy

    Team Member
    edited February 19

    @Abhijit

    I don't have a 100% clear cut answer for you. Did you switch from the Mac App Store version to the web store or vise versa? I think maybe that is the reason. Perhaps you moved from beta to the standard app or vise versa?

    Please let me know.

  • @ag_tommy You may be right. I think I have shifted from the app to web as I wanted beta. But still that should happen?

    Thanks,
    Abhijit

  • ag_tommyag_tommy

    Team Member
    edited February 19

    I agree, it shouldn't happen. I'll check our issue tracker and see if I can locate a record of the issue. If not I will file one. Thank you for reporting it.

  • ag_tommyag_tommy

    Team Member
    edited February 19

    @Abhijit

    I'd like to ask you to create a diagnostics report. Doing so will help me gather information on the issue, so that I can include it in my issue/report. Please use the following link to create that report for your device.

    https://support.1password.com/diagnostics

    The diagnostic report doesn't contain any private information like your logins, Master Password, or Secret Key:
    About 1Password diagnostics reports https://support.1password.com/diagnostics-privacy/
    Please send that report to [email protected] Be sure to include the following information with your submission.

    Your user name here in the forum. Abhijit
    A link to this topic. https://discussions.agilebits.com/discussion/111413/why-i-see-two-entries-for-1password-in-screen-time-on-catalina-for-always-allowed

    • Do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format. Please send the entire file.

    • If you have a membership account, be sure to send it from the email address associated with that account. Lastly, you will receive an auto-reply from our system with a ticket number. Please post that number back here.

    Thanks again for your help.

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