Enable Touch ID is not allowing me to select

signalstew
signalstew
Community Member

I have always used Touch ID and with 1Password until just a couple of days ago. Now it won't let me use Touch ID and won't let me check the box to enable it either. What have I done wrong?


1Password Version: 1Password 7 Version 7.4.4.BETA-0
Extension Version: Not Provided
OS Version: macOS Catalina
Sync Type: Not Provided

Comments

  • @signalstew

    Please try opening System Preferences > TouchID and disable/enable "Use TouchID for" Unlocking your Mac. That seems to help the vast majority of users, who happen to experience the issue.

  • signalstew
    signalstew
    Community Member

    That actually worked! Thank you so much!

  • ag_ana
    ag_ana
    1Password Alumni

    @signalstew, on behalf of ag_tommy, you are very welcome! I am very happy to hear things are working as expected now.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Gerry5845
    Gerry5845
    Community Member

    Thank you! - worked for me as well

  • :+1: :)

This discussion has been closed.