Cancelled membership resulted in locked vault

setzer

I have an annual membership that expires in July. I cancelled the membership so that it would not automatically bill my credit card, not because I want to actually cancel my membership.

Now my local (dropbox sync) vaults are Read Only. What did I do wrong? Going to 1Password7 > License also shows this bit of weirdness (pic attached) reflecting today as the purchase date. What?

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1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: macOS 10.15.3
Sync Type: Dropbox

ag_ana

Hi @setzer!

We will be happy to help you with this. To avoid sharing your account and purchase information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

Looking forward to your message!

setzer

Ticket #NWG-79647-684

ag_ana

Thank you @setzer!

We have received your email and we will get back to you over there as soon as possible.

Thank you for your patience!

ref: NWG-79647-684