2FA blank white pop-up

masondon
masondon
Community Member
edited February 2020 in Mac


I had enabled Touch ID in my 1Password recently to try and help another suer troubleshoot an issue he was having. Since then, when I attempt to login to the app on my Mac, the 2FA pop-up window is a blank white box. I have followed the steps to fully remove 1Password and its remnants, downloading both 7.4.3 from the 1Password site and 7.4.4 from the Apple App Store. All of these are ending up with the same situation. I also have a Windows 10 desktop using the same 1Password account and I have no issues with the app there.


1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: macOS Mojave 10.14.6
Sync Type: Not Provided

Comments

  • Hi @masondon

    I'm sorry for the trouble. It looks like you also emailed us about this same issue. To avoid duplicating efforts I'm going to close this thread but we'll be in touch in response to your email as soon as possible. Thanks.

    Ben

This discussion has been closed.