Problem with FingerPrint Unlock

Hi.
When I want to turn on fingerprint unlock feature, this error appears.
I am using the latest version of 1password, Android 9 and my device is Samsung Galaxy A70.
I tried this but I still have the problem: I deleted all fingerprints,then I restart the phone and again I added my fingerprints in settings but I still have the error.

Comments

  • andiAGandiAG

    Team Member

    Hi @1passwordPhoenix, those were the right first steps to try, let's try fully resetting your security options as that's helped some others who have had similar problems. Here's what to do:

    1. Delete all registered fingerprints from Settings.

    2. Next remove any and all lock-screen security (pattern, PIN, or password).

    3. Restart the device.

    4. Set your lock-screen security settings back up.

    5. Register your fingerprints again.

    6. You should now be able to turn fingerprint unlock on again in 1Password and other apps.

    Let me know how you get on :)

  • Hey.
    I did exactly the steps but I still have that error.😥
    What should I do? isn't there any other way?

  • andiAGandiAG

    Team Member

    Ok, in that case let's try resetting the 1Password app.

    Before you do this, make sure that you've got your Secret Key handy, as you may need it to sign back in to your account.

    To reset the app, delete and then reinstall it from Google Play. When you next open it you'll be greeted with the setup screen, select the 1Password.com option and enter/scan your account details.

    Are you then able to turn on Fingerprint Unlock?

  • Instead of deleting app, I cleared the data from setting and again I have the problem.
    I have a question, haven't you seen this before on the Galaxy A70? Because right after the last android update for my phone this problem appeared.

  • periperi

    Team Member

    @1passwordPhoenix It looks like you may have opened up an email thread as well. I've just replied to your email, please have a look!

  • Yes, after reinstalling and again installing the app, the problem has gone, thank a lot for you support.

  • periperi

    Team Member

    That's great news!

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