7.4.750 unable to invoke using browser addons.

ersan191ersan191
edited March 4 in Windows Beta

Since 7.4.750 was installed I am unable to invoke 1Password using the ctrl+\ shortcut or by clicking the 1password icon in Firefox or Chrome.

Downgrading to 7.4.748 fixed the problem.


1Password Version: 7.4.750
Extension Version: 4.7.6.1
OS Version: Windows 10
Sync Type: 1password.com

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @ersan191,

    Thanks for reporting this.

    Did you restart the browser or the computer first? We have saw a few reports but it wasn't an issue in 1Password exactly, a full restart of the browser fixes the issue. If 1Password updated without restarting the browser, it may break the extension until you restart the browser.

    Please do update to 7.4.750 first without any open browser and see if it helps.

  • I restarted the entire computer, didn't make a difference.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @ersan191,

    Please use this guide to generate the 1Password diagnostic report and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

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