Secret Key

I had a standalone account for a number of years which I used successfully. I then decided to upgrade to a family account, paid for that account, but now I’m on able to access anything. As far as I know I’ve never received a secret key email and I’ve checked all the download files on my computer and nothing exists. Why is it impossible to speak to someone to see how you can be assisted? I’ve sent emails but it sometimes takes days for a response this is just a joke and it’s so frustrating.


  • jessycjessyc

    Team Member
    edited March 7

    Hi Michelle,

    I'm very sorry for the inconvenience this must be causing you.

    As far as I know, you wrote in 30 mins ago – I'll get back to you via email shortly. It's best that we keep this conversation private since it's likely we will need to go into details about your account, which is of no interest to other folks.

    Thank you very much for your patience and cooperation.

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