Updating a frozen 1password for families subscription with a voucher

I have a 1 year 1password for families subscription voucher I got from a Parallels Premium Mac App Bundle, how do I update my 1password for families frozen subscription with this voucher? There's just no option to do this when you go to redeem the voucher.

Any help will be greatly appreciated.


Kind regards,

1Password Version: 1password 7
Extension Version: Not Provided
OS Version: macOS
Sync Type: Not Provided


  • Matthew_1PMatthew_1P

    Team Member

    Hi @tridztan — thanks for asking about this! We are able to apply the Parallels bundle as a credit to existing accounts, but we can only handle queries relating to account details over email for your security. If you could email in to us on [email protected], we'll be able to get this sorted for you. :+1:

  • Thanks @Matthew_1P . Email sent.
    Much appreciated.

  • ag_anaag_ana

    Team Member


    Did you receive a ticket number from our system? If you did, can you please share it with us so we can connect your email with this forum discussion? Thank you!

  • @ag_ana
    I don't think I did. In any case it's been sorted now anyway. Thanks for your help.

  • BenBen AWS Team

    Team Member

    Perfect. Thanks for the update @tridztan. :)


    ref: LPM-22588-146

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