will not update, Safari and FireFox extension do not work

ChadM

During an update of 1Password it got in a loop, had to restart Mac to clear. macOS 10.14.6 (18G3020) on MacBook Pro (15-inch, 2018).
Currently showing
Version 7.4.2 (70402004)
1Password Store
It will not update from within the app or when the popup says there is an update available. Just goes off and nothing happens. After the update got stuck a loop extensions for Safari and FireFox quit working. Do not show up in Safari and don't work in FireFox. Suggestions

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @ChadM

I'm sorry to hear about the difficulty. Please try these instructions:

1. Quit Safari
2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
4. Empty the Trash
5. Restart your Mac
6. Install 1Password from our website: Download for Mac
7. Open 1Password
8. Make sure the extension is shown and enabled in Safari under Preferences > Extensions (do not click "More Extensions")
9. Verify that you're able to use the extension to fill logins

Let me know how it turns out. :)

Ben

ChadM

Have recently converted to the "on line" version of 1Password with the secret key and so forth. Are there any special preperations I need to make for the reinstall other than having my Vault PW?

Ben

Nope. :)

Ben