Master Password works in app but not in browser

dnnunn
dnnunn
Community Member

I am using 1Password Version 6.8.8 (688001) and my Mac and Version 7.4.6 on Ipad. My master password works fine on the Mac and iOS app but when I try to use a browser (Chrome and Safari tried) on the Mac to install 1Password 7 the master password, that just allowed me in the app, does not work. Browsers on the Ipad also do not work.

What gives? Please help!


1Password Version: 6.8.8.8
Extension Version: N/A can't install now
OS Version: macOS Catalina 10.15.3
Sync Type: Dropbox
Referrer: forum-search:master passsword not working in browser

Comments

  • ag_tommy
    edited March 2020

    @dnnunn

    Based upon your description, it sounds as if you setup a separate Master Password when you set up the account. During the creation process, you are asked to create one, and perhaps you used a different one? Longer perhaps? Does that help?

  • dnnunn
    dnnunn
    Community Member

    I have had only one master password from the very beginning, quite proud of it :>)

  • ag_tommy
    edited March 2020

    @dnnunn

    Another thought is be sure you are entering the correct login details such as Secret Key and or email address. If those fields don't match you will not be able to login.

    --

    If that fails, I'd like to ask you to create a diagnostics report.

    https://support.1password.com/diagnostics

    The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key:
    About 1Password diagnostics reports https://support.1password.com/diagnostics-privacy/
    Please send that report to support+forum@1Password.com Be sure to include the following information with your submission.

    Your user name here in the forum. dnnunn
    A link to this topic. https://discussions.agilebits.com/discussion/111968/master-password-works-in-app-but-not-in-browser#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format, please send the entire file.

    Once we receive the report we will be in a better position to assist you from our ticket system.

This discussion has been closed.