Account status

I signed up for an account last year but I lost my password, so I thought I canceled the account completely, until I received a charge again on 2/16/20. Why was I charge if I canceled my account?

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Referrer: forum-search:I signed up for an account last year but I lost my password, so I thought I canceled the account


  • ag_tommyag_tommy

    Team Member
    edited March 20


    Please reach out to us using [email protected], and we can investigate further. We don't answer account-specific questions in the forum for your protection.

    To expedite things, be sure to use the email address tied to the account in question.

  • My subscription has expired. A number of months ago I was given credits to be applied to my accounts. I miss placed the email. How do I go about retrieving the credits and applying it to my account to unfreeze it. Thanks. Steve

  • ag_anaag_ana

    Team Member


    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I have not use 1password for years, but I had continue to pay my subscription, what Do I need to do use 1password. I have forgotten my key code , etc. How do I regroup in order to use 1password again.

  • Need your help, or speak with someone.

  • BenBen AWS Team

    Team Member

    Hi @bpvictor

    So we can look up your account please email us at [email protected]. Thanks!


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