It spits out error messages saying my data is not compatible with my version

I was using 1Password on chrome and it is downloaded to my PC. It has been spitting out error messages.
Please advise.


1Password Version: 7.3.712
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1.18.0
Referrer: forum-search:1Password not workint. It spits out error messages saying my data is not compatible with my version

Comments

  • Extension version is 1.18.0
    I don't know what sync type is.

  • ag_anaag_ana

    Team Member

    Hi @bethdbethd! Welcome to the forum!

    What do the error messages say exactly?

  • It was saying my data is incompaatible with the version. I just tried to open it to get the exact wording.
    New message says: 1Password Couldn't finish updating.
    Web browsers or security software may be preventing 1Password from updating. Exit 1Password and your web browsers, confiure any security software you may be using to allow 1Password to complete its update. then try again. Cancel to roll back to the last version and try again later.

    The only security software I have is Windows defender and I don't know how to configure it.

  • GregGreg

    Team Member

    Hi @bethdbethd,

    Please try to do the following now:

    1) Remove all previous 1Password installers, if you have any.

    2) Download the installer for the latest version of 1Password 7.4 from here (save it, but do not launch it yet).

    3) Finish pending Windows and browsers update.

    4) Reboot your PC.

    5) Launch 1Password 7.4 installer that you downloaded in step 2 and install it.

    Are you able to install 1Password this way? Does the error remain after that? Thanks!

    ++
    Greg

  • I will have to try this later today.
    Thank you.

  • ag_anaag_ana

    Team Member

    Sounds good @bethdbethd! Let us know how it goes :+1:

  • Thank you!
    That worked.
    Beth

  • bundtkatebundtkate

    Team Member

    On Greg's behalf, you are most welcome, @bethdbethd. :chuffed:

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